Cancellation & refund policy

Once we receive your items, a refund is initiated without delay. If you cancelled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your unusual payment method.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five working days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Notes:

  • As there is time spent to achieve every milestone and complete every module, a refund is not being possible for work already completed.
  • In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.
  • No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
  • There are no partial refunds for projects mid way through a milestone phase.
  • • No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.

Depex do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.


Copyrights © 2017 Depex Technologies, All Rights Reserved